Terms of Service

1. About Us

We Teach Academy ("we", "us", "our") provides private tutoring, exam preparation, school selection guidance, and admissions support services. Our contact email is info@weteachacademy.co.uk.

2. Definitions

• "Service" means the tutoring, assessment, and educational support services provided by We Teach Academy, including our website and online platform.
• "User", "you", "your" means any person who accesses or uses our Service, including students, parents, and guardians.
• "Platform" means our website and any associated web applications.

3. Acceptance of Terms

By accessing or using our Service, you agree to be bound by these Terms of Service. If you do not agree, you must not use the Service. If you are under 18, a parent or guardian must agree to these terms on your behalf.

4. Services We Provide

We provide:

• One-to-one and small group tutoring sessions (online and in-person)
• Initial assessments to determine student needs
• Exam preparation and school selection guidance
• Admissions support and interview preparation
• Homework assignments and progress tracking via our online platform

We reserve the right to modify or discontinue any part of the Service at any time with reasonable notice.

5. User Accounts

To access certain features of the Platform, you may be provided with a user account. You are responsible for maintaining the confidentiality of your login credentials and for all activity under your account. You must notify us immediately if you become aware of any unauthorised use.

We reserve the right to suspend or terminate accounts that breach these terms or are used fraudulently.

6. Bookings and Cancellations

Lessons must be booked through the Platform or by contacting us directly. Cancellations must be made at least 24 hours in advance. Lessons cancelled with less than 24 hours' notice may be charged at the full rate.

We reserve the right to cancel or reschedule lessons due to tutor unavailability, illness, or other circumstances beyond our control. In such cases, we will offer an alternative time or a full refund for the affected session.

7. Fees and Payment

Fees for our services are published on our website and may be updated from time to time. All prices are in British Pounds (GBP) and inclusive of VAT where applicable.

Payment is processed securely via Stripe. By making a payment, you agree to Stripe's terms of service. We do not store your full payment card details on our servers.

Outstanding fees must be paid promptly. We reserve the right to suspend services if payments are overdue.

8. Intellectual Property

All content on the Platform, including text, graphics, logos, teaching materials, and software, is owned by or licensed to We Teach Academy and is protected by copyright and other intellectual property laws under the Copyright, Designs and Patents Act 1988.

You may not reproduce, distribute, or create derivative works from any content without our prior written consent.

9. Safeguarding

We are committed to safeguarding children and young people. All our tutors undergo enhanced DBS (Disclosure and Barring Service) checks. We follow safeguarding best practices in accordance with the Children Act 1989, the Children Act 2004, and current Department for Education guidance.

If you have any safeguarding concerns, please contact us immediately at info@weteachacademy.co.uk.

10. Limitation of Liability

To the maximum extent permitted by law, We Teach Academy shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the Service. Nothing in these terms excludes or limits our liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded under English law.

We do not guarantee specific educational outcomes or examination results.

11. Data Protection

We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. For full details of how we collect, use, and protect your data, please see our Privacy Policy.

12. Complaints

If you are dissatisfied with any aspect of our Service, please contact us at info@weteachacademy.co.uk. We will acknowledge your complaint within 5 working days and aim to resolve it within 20 working days.

13. Governing Law

These terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales. Nothing in these terms affects your statutory rights as a consumer under the Consumer Rights Act 2015.

14. Changes to These Terms

We may update these terms from time to time. We will notify registered users of material changes by email or through the Platform. Continued use of the Service after changes constitutes acceptance of the revised terms.

15. Contact

If you have any questions about these terms, please contact us at info@weteachacademy.co.uk or call 07949 370 117.